Key Takeaways for Fast Consumption:
The Technology Shark Swallows Mystery Shopping … or Does He?
Each day new techniques to collect data are being introduced because of great technology.
Key takeaways for fast consumption:
- Create your mystery shopping form by walking through your customer's journey and developing questions that measure each touch point.
- Incorporate questions that measure the three channels of service delivery; people, place, and process.
- Use our free form grader service if you'd like input on your mystery shopping form.
If you schedule mystery shops, you know how difficult it can be to find shoppers for hard to fill locations, adhere to rotation requirements, and remain shop compliant to program specifications without spending a fortune on shopper bonuses, labor hours, or third party schedulers. Mystery shop providers (MSP’s) who want to make the process of filling shops easier when they need a constant stream of new shoppers for web or phone based shops, use personas to make it happen.