Key Takeaways for Fast Consumption:
- If a customer cannot get information right away, then the source and situation is a hassle and of low value.
- Organizations that embrace instead of resist transparency will be rewarded with customer trust and loyalty.
- Customers expect businesses to change their behaviors and support their experience through the use of telephony technologies.
I was in a meeting with GM and Google and these three trends were covered: Time, Transparency, and Technology. Being phone-centric, I immediately applied these three very real trends to voice and text technologies, process and performance.