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3 Consumer Behavior Trends: A Wake Up Call for Better Phone Skills

[fa icon="calendar'] Jun 8, 2016 8:50:03 AM / by Alondra Diaz posted in customer experience, faster!, phones

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Key Takeaways for Fast Consumption:

  • If a customer cannot get information right away, then the source and situation is a hassle and of low value.
  • Organizations that embrace instead of resist transparency will be rewarded with customer trust and loyalty.
  • Customers expect businesses to change their behaviors and support their experience through the use of telephony technologies.

I was in a meeting with GM and Google and these three trends were covered:  Time, Transparency, and Technology. Being phone-centric, I immediately applied these three very real trends to voice and text technologies, process and performance.

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FastMSP: What’s in a Name?

[fa icon="calendar'] May 18, 2016 10:49:42 AM / by Mark Hollister posted in FastMSP technology, customer experience, employee performance

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Key takeaways for fast consumption:

  • FastMSP is a software system with breakthrough technology that saves time and money.
  • Use our persona generator to quickly get unlimited unique local aliases to make mystery shopping fast and easy.
  • Monitor real customer interactions, act on missed opportunities and coach employees in near real-time. 
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