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Meet our team
FastMSP is the solution for mystery shopping providers to provide more meaningful results to clients in less time. What would a fast solution for mystery shopping providers be without a fast-paced team of mystery shopping and customer experience experts?
Founder & President
Holly is certified in Customer Experience Management (CEM), CX Strategy and Design, and is a veteran trainer for front-line to executive level employees. She’s been featured on ABC News Nightline, contributed to the Airport Revenue News (ARN) publication, presented for SHRM, ARN, the Tech Council of Maryland, and several local networking groups and events.
A serial entrepreneur in the call tracking and phone management space, Michael Markette brings practical, in-the-trenches know-how to FastMSP. Michael has decades of experience raising capital and growing businesses from new startups to huge successes, FastMSP being among them.
Michael’s expertise and knowledge in building technologies and systems that solve problems along with his ability to create a company culture that drives and excites employees, make him an incredible asset to FastMSP.
Michael believes that people are the most important component of any organization. He leads not by hanging a sign simply stating company values on the wall, but by role modeling and infusing those values into actions that inspire and evoke passion into others. His artful talent of building relationships and developing people connect him with employees at an intimate and individual level.
While he has created many wildly successful businesses, Michael’s greatest accomplishment is being dad to four amazing daughters. When he isn’t creating some new technology or starting another company, you can find Michael hiking and summiting some of the globe’s most challenging mountains. Off the mountain, Michael enjoys good food, wine, and is an all-around good times enthusiast.